03 November 2007

Regaining a little faith in Customer Service

It's been an interesting week where actual service spoke for itself. Before I get into that, however, here's an update on my printer that I ordered from CompuBiz on October 1st, 2007. Our printer finally arrived on Monday the 29th. This time it arrived undamaged and is now up and running. 28 days to get a printer. The only thing that cheeses me off more than the time it took is that "Mike" who was my customer service rep (har har) wouldn't break the rules and make an exception to ship my printer next-day overnight to finalize my happiness. So it, again, was shiped FedEx ground which takes 4 days from California. Thanks for going that extra mile, Mike, to make me happy QUICKER! I'm sure you would have had to do some extra "work" to make that happen.

So on to more fun things. The guys installing my Owens Corning basement "system" have been incredibly accomodating and friendly. In fact, we have a discussion either at the end of each day or the beginning to talk through what's happening next and whether or not we have any questions or requests. I have unfortunately made the electricians move a few things more than once, but it's so damn hard to visualize how a t.v. that you haven't bought yet is going to mount on a wall that isn't there yet.

I will say that I'm very happy with this so far. Although the drawbacks on buying an Owens Corning basement "system" are the high-pressured sales tactics (really unnecessary given the name that backs this) and the fact that they just don't do any plumbing or flooring (try explaining all of this to other sub-contractors), my basement is shaping up to be one nice room addition to our house.

Here's a few shots of the basement at the conclusion of Day 06:

This is a view of the main room from the bottom of the steps.

This is a view towards our bar area from the back of the room.

This is a view of our entertainment wall. This is what I refer to as trying to envision a 47" flat-screen LCD with wires hidden and a place for all of our components.

So, that's it for this post. Boo on CompuBiz still. You sucked through this process and although I finally have my $139 printer, I could have spent that on GAS to get it quicker.

1 comment:

  1. Anonymous9:16 AM CDT

    I came across your page through a Google search. I recently had my basement finished with the Owens systems. My wife and I want to hang a 52” LCD TV on the walls, but have no idea how to do it. I saw your blog regarding your new TV in your basement and wanted to know what you did to hang the TV on the wall. Thanks in advanced for any help. Please e-mail me a Anthony_abate@verizon.net. Thanks again.