- Granger, Indiana: Early afternoon, non-peak. Was 5th car in line in drive-thru. Ordered and just sat in drive-thru as it took them about 4-5 minutes for each car to deliver the order.
- Matteson, Illinois: Post-dinner rush. Waited almost 8 minutes to place order. Two cars behind me when I was one car away from the order board, pulled out of line and out of the parking lot. Took almost 10 more minutes from ordering to getting our food
- Canoe Creek Service Plaza on the Florida Turnpike: Always busy but with Popeye's closed for business in the plaza, it's the only full-service dining option. Waited for almost 15 minutes to place order. Took another 5 to get it. Guy behind me even joked that Popeye's is missin' out on a ton of money tonight.
What's disturbing is that these are all happening during NON-peak time. In fact, they are happening when they should be at their fastest since there's no pressure to make 200 orders "My way". I can understand the occasional slip by a QSR (Quick Serve Restaurant) on having an off day but they are happening way too frequently and sequentially for me to consider BK as a "first choice" when usually they are close enough to other choices from here on out.
I used to LOVE BK because I didn't have to wait to get my special order (I like most burgers plain except for cheese) but now they've truly become just a "royal" pain in my ass. They should stop trying to be cute with their TV ads (kill the King) and stick to fixing their business.